January 19, 2011
I am a Delta crewmember. I flew into JFK on December 26, the day of the blizzard. Our hotel was unable to provide transportation for my crew of 13, so we contacted Golden Touch. Despite the conditions your staff rose to the task. Even though the roads were nearly impassable, your driver was able to get us safely to our hotel. I want to thank you for your service.
In addition, I want to add a special thank you to the driver that actually drove us that night. I wish I had his name, but I do believe he was of Eastern European descent. He picked us up around 3:30 AM December 27 in a full sized bus. Perhaps this information will be enough to identify this outstanding individual.
Your driver did an outstanding job in very difficult conditions. Not only was he safe, he took control of every situation that he came across that morning. At one point in the trip, we came upon a jam of vehicles stuck and struggling in the very deep snow. Your driver got out of the bus and took charge of the situation. He began to direct the other drivers stuck in the snow. He enlisted the help of others that night to help push the vehicles clear of the snow. Finally, after clearing the jam of several cars and trucks, he continued to our hotel with skill and cunning. He truly was a hero that night.
Please pass along to this driver my appreciation for his dedication. Few individuals exhibit such a work ethic. More importantly please pass along to your management, that this Delta pilot and his crew were truly impressed with this individual's outstanding service.