Frequently Asked Questions

How do I make an online booking?

First of all select the vehicle type on the Online Reservation page, enter a zip, and select an airport. Then enter the number of passengers and select one of the two options:

  • Pick up from the airport
  • Drop off to the airport
  • Your fare will be displayed to you. Click the 'Book Now' button to go to the 'Booking Page'.
  • After you have filled up the booking page, you will be given an option of making additional bookings. If yes, proceed in the same manner.
  • When all your bookings are completed, click on the 'submit' button.
  • You will be shown a booking summary along with the fare that will be charged to you. You will also be given an edit option for modifying your bookings.
  • If you do not wish to make any changes at this stage, click on the 'continue' button.
    You will then be asked to fill in your credit card information.
  • After your credit card has been verified, a Vouches is generated. Please print the voucher, it is to be presented to your driver at the time of the pick up.
At what stage do I actually pay for my ride?

The Credit card will be charged at the time of booking as all booking done on our website are confirmed reservations.

How do I know where to go for my shuttle van ride when I reach the airport?

Driver will be waiting for the you at the arrival building with a sign bearing the customer's name. Golden Touch Transportation may be reached at 718 886 5204.

What do I do if I lose my Internet connection in the middle of making a reservation?

Reconnect and check your email. If you have a reservation, you will receive an email from goldentouchtransportation.com confirming your reservation. If you do not have an email from us, then you will need to start over to reserve your airport ride.

How do you ensure the safety of my credit card number?

At goldentouchtransportation.com we use the Secure Sockets Layer and Private Communication Technology security standards that are supported by Microsoft Internet Explorer 3.0, Netscape 3.0 or later and other popular browsers. SSL encodes your personal information (such as your address and phone number, or your credit card number) so that it is available only to you to make sure your travel planning goes smoothly. This encryption process makes doing business over the Internet more secure than making a purchase by telephone.

Is my e-mail confirmation a valid ticket?

Please print 2 copies of the voucher, one for your records, and one to present to the driver at the time of the pickup. In case you misplace the voucher, a print out of the email sent by us with a confirmed reservation number will work as a valid e-ticket. Just provide the reservation number to the driver, who will already have all the details of your journey.

How do I cancel my trip?

On the My Trip page you are given a link for cancellation. If you click on the link you will be taken to the cancellation page where you will be asked to enter your booking number and email id. You will then be shown the details of your booking and given an option of rescheduling /canceling your booking.

Can I book a shuttle ride from anywhere in the world?

Yes, you can book a ride from anywhere in the world but you will need a credit card number that is valid in the USA. Payment for the ride is accepted only in US dollars.

What happens if the passenger misses a flight or a connecting flight?

We will allow for emergencies and will not charge for a 'no-show' if for example there is a death in the family, bad weather, missed flights, or canceled flights. Please let us know via email at admin@gttny.com the reason for 'no show' so that we do not charge the passenger credit card.

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